Refund policy

We have a 15-day return policy which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Item must be unopened, unworn, and unused in its original packaging. You’ll also need the receipt or proof of purchase.

Customer is responsible for return shipping cost. Returns over $50.00 should include tracking info to ensure we have received your item/s.

There is a 15% restocking fee.

Please note that items marked as BLEMS are not eligible for return/refund or exchange.

To start a return, you can contact us at sales@aaamodelsupply.com. Please note that returns will need to be sent to the following address:

AAA Model Supply
210 Hwy 19E
Bluff City, TN 37618

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@aaamodelsupply.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This excludes items marked as BLEMS as they are non-refundable or returnable.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@aaamodelsupply.com.

NO REFUNDS/RETURNS OR EXCHANGES will be permitted for items marked as BLEMS